Frequently Asked Questions
Here are a selection of our customers most frequently asked questions (please call us for any other queries), click the question to jump to the answer.
Q. Where are you located?
A. We are based in two locations, please see our contacts/Find Us page for more info and directions.
Q. What is the quickest way to contact you?
A. By phone, please call us on 01603 872335 and discuss your query or booking requirement with our friendly reception staff.
Out of hours please leave a message on the answermachine and we will contact you.
Q. Do you have an email address?
A. We have email capability, but due to our location within the beautiful landscape of Weston Park we have no broadband and internet coverage is limited. We have an online contacts form on the site, which is monitored at least every 24hrs. So for an immediate response please call 01603 872335.
Q. What clothing am I best to wear for my appointment?
A. When we carry out the examination of the problem area, dependant on the condition this usually means undressing down to underwear (if you would be more comfortable please bring along a pair of shorts to wear). This is necessary so we can see how the body moves and what particular muscles or joints are restricted and causing your problem.
Q. What kind of questions might you ask me?
A. We will ask questions about the problem; how and when it started, how it is behaving, if you are taking any medication (and if it is helping), what you think may have caused it, is it preventing you from doing any activities or sleeping, what you can and cannot do because of this problem. This questioning gives us an indication of what particular type of structure is causing the problem and also whether we have to be gentle with you because the tissues affected are very sensitised.
Q. How long will my appointment be?
A. Your first appointment will be 45 mins, you will be assessed by a physiotherapist where you can ask questions if you wish, in the same session this will be followed by a treatment. Follow on treatments are usually 30 minutes.
Q. What are your treatment charges?
A. First appointments are £40 for the 45 minutes and are paid for on the day of treatment by either cash or cheque. Follow up appointments are £33 for 30 minutes. Paying on account charges are slightly more, see our clear charges page for more info
Q. Are your physiotherapist registered?
A. Yes they are registered with...
The Health Professions Council (HPC)
The Chartered Society of Physiotherapy (CSP)
Physio First
Acupuncture Association of Chartered Physiotherapists (AACP)
- All major Medical Insurance Companies
- Many Medico-Legal Companies
Q. Can I have acupuncture?
A. If appropriate for your condition and subject to our advice and consultation, all of our physiotherapists may use acupuncture as a treatment.
Q. Do you provide a late clinic as I work 9-5.
A. Yes we have clinics that finish at 7.00 pm and our two early morning clinics start at 8.00 am if you would like to come before work. See our opening hours here.